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Contact Support

Healthjump employs a team of support staff devoted to the patients and the practices that utilize our service offerings. We strongly encourage you to chat with us at anytime, but we can always be reached via email.

Education Series

Click any of the below tutorials to get information on some of our most common features.

How to register?

Learn how to register with Healthjump.

How to request your medical record?

Learn how to request your medical record from doctors that are not connected to Healthjump.

How to message to your doctor?

Learn how to send a message to your doctor.

How to connect to your doctor?

Learn how to connect Healthjump to your doctors.

How to Add a Family Member?

Learn how to add a family member to your Healthjump account.

Contact Support

Didn't find what you were looking for? Healthjump support is here to help!

Chat Support

Talk with our support staff immediately by clicking on the "Tech Support" button below.

Submit a Ticket

Tickets submitted online will be responded to within 1 business day.

Submit a Ticket

Call Support

Our support engineers are standing by to help at (888) 475-6078.
Press 2 for Patient Support
Press 3 for Practice Support

Report an Issue

Support Hours

All times are in Eastern Standard Time


Phone Support

Mon to Fri, 9:00 AM to 4:00 PM


Email Support

Mon to Fri, 9:00 AM to 4:00 PM


Chat Support

Mon to Fri, 9:00 AM to 4:00 PM